"Based on the record evidence, the delay could be years depending on the length of the study and the time needed to implement any necessary system upgrades," said regulators. The DPU said it also wants to examine concerns regarding National Grid's management of its interconnection process in light of an ongoing transmission study being performed in central and western Massachusetts which could delay the interconnection of affected solar projects totaling over 900 MW. The Department expects a certain level of continuity in utility management and staffing, and particularly in programs like EV that tend to have a steep learning curve where effective program performance can benefit from gained experience." The DPU said it "appears that two different groups were involved in the development of the two phases of the EV Program. The DPU said it has concerns regarding management of National Grid's Phase I EV and Phase II EV programs, and whether there are individuals working on both. NGSC is owned by National Grid and provides management, administrative, accounting, legal, engineering, information systems and other services to National Grid USA subsidiaries, including MECo and Nantucket Electric, according to the order. The investigation will examine the company's cybersecurity plan approach to IT investment, and concerns it is "reactive, uncoordinated, and has not been vetted to determine benefits Massachusetts ratepayers receive for the costs allocated to them." Regulators said the investigation will address National Grid's strategic planning processes staffing decisions and the extent to which they affect the company’s "efficiency of operations and the productivity of its employees " and broad potential management issues as well as issues related to the utility's relationship with National Grid USA Service Company (NGSC). National Grid remains ready to assist with any questions related to starting your electricity service including questions about electricity rates or billing.Massachusetts regulators did not pull any punches in launching their investigation into National Grid leadership, pointing to "potential management problems through to the highest levels of the organization." Would you like to know more about National Grid? To report a power outage, electricity-related emergency, or you witness a dangerous situation involving power lines (a tree branch too close to a electric line).įor additional face to face assistance in creating an account (if available), visit the location nearest you:ħ:00 AM - 7:00 PM (Mon - Fri), 9:00 AM - 4:00 PM (Sat - Sun)ĥ7 Boston Providence Tpke, 02062 Norwood,ġ30 Hillcrest Rd, 02333 East Bridgewater, Many electric utility companies require a security deposit to activate accounts for new customers, so you may also be asked for your Social Security Number (SSN) in order for the utility to perform a credit check.Ĭall National Grid customer service at 80 The date you require service (in other words, the date you move in).Your full name and contact information (phone number, email, address).Your exact address (including your street address, unit number, city/town, and zip code).Simply call National Grid's customer service: 80 and provide the following: Moving to Newburyport & Setting Up with National Gridįortunately, starting up service with National Grid is pretty straightforward. Is the Utility Company that provides service to the area´s 18000 residents and with coverage that includes zip code(s) 1950 and on. Newburyport, Massachusetts National Grid,
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